FAQ's

What is Argentium sterling silver?

From our suppliers website "Made with a touch of germanium, Argentium® Silver presents a bright white color that is closer to fine silver than traditional sterling, yet is highly resistant to firescale and extremely slow to tarnish under most conditions. With 93.5% pure silver, Argentium meets the legal standard to be quality-marked as sterling silver. All Argentium is made from reclaimed silver and its sources are guaranteed by Argentium International Ltd. The unique properties of Argentium make this metal a dream to work with. It welds flawlessly and is ideal for fusing techniques. It offers excellent formability in its soft state and will work harden beautifully to create jewelry pieces that are stronger. It can also be age-hardened to make it more durable, able to take a brighter, more long lasting shine. Jewelry-makers and their customers appreciate the value and convenience of a brighter-white sterling silver that resists tarnish, everyday scratches and dents, and keeps on shining."

For additional information about Argentium: http://www.argentiumsilver.com/

What is gold filled?

From our suppliers website: "Gold-filled, or gold overlay, is made by heat- and pressure-bonding a thin layer of karat gold to a brass (or other base metal) core. The "14/20" or "12/10" notation refers to the industry shorthand describing the resulting material. The first number is the karat purity of the gold used; the second number is the amount, by weight, of gold to the substrate material. "14/20" gold-filled material is made with 14-karat gold and the gold represents 1/20th (or 5%) of the total weight of the material." Also, "Karat gold covers the brass surface, making it tarnish-resistant" and "the value of gold-filled is greater than gold-plated because gold-filled has an actual layer of karat gold, not just a microscopic film."

What is 316L stainless steel?

"316L Stainless Steel Wire is the most refined, has the lowest carbon content, is the most corrosive resistant and tumbles to the highest gloss of any stainless steel wire available" according to my supplier.

For additional information about stainless steel grades: https://en.wikipedia.org/wiki/SAE_steel_grades

What is Titanium?

From our suppliers website: "Titanium is an inert metal and therefor hypoallergenic; recommended even for the most sensitive skin! This is not an alloy. The TITANIUM I use is Custom drawn Commercially Pure Grade #1 Titanium specially acid cleaned for jewelry applications. (ASTM-F67 rating which is: Standard Specification for Unalloyed Titanium, for Surgical Implant Applications (UNS R50250, UNS R50400, UNS R50550, UNS R50700)"

What is Niobium?

Niobium is an inert metal and therefore considered hypoallergenic so it's a great option for those with sensitive ears and skin.

For additional information about niobium: https://www.ganoksin.com/article/working-with-niobium/

What are the different gauges used and what does that mean?

Each listing includes information regarding the gauge, or thickness, of the earrings. The larger the number, the thinner the wire is. Most commonly, I use 19 gauge wire which is sturdy but still comfortable in a standard ear piercing. 20 gauge is used for all multiple hoop designs and is the most common gauge for commercial earrings. I also have 21 gauge earrings available. 21 gauge is lightweight and I typically use it for smaller designs since it's not as strong as the thicker wire. 

19 gauge = .036"
20 gauge = .032"
21 gauge = .028"

Occasionally, you will see the term "gauged earrings". This refers to a thickness that is larger than a standard ear piercing. If you have gauged piercings, you will probably know what to look for.

How long does it take for my order to be processed?

Made-to-order earrings are ready to ship within 5-7 business days (rings can take up to 14 business days). Item's that are already made will ship within 2-3 business days. To see if your item is made-to-order, please check the description. Please note that during the winter months, you're shipment may be delayed due to bad weather. If this happens, I will send you a message to let you know when you can expect your order to be shipped.

What shipping method's are used?

US CUSTOMERS: Packages are shipped USPS First Class mail and include tracking.


CANADIAN CUSTOMERS: Your package will be sent International First Class Mail without tracking or insurance. If you would like an upgrade to Registered Mail, please contact me at phoenixmtncreations@gmail.com before placing your order. All duties, taxes, customs, and other fees are the responsibility of the purchaser.

OTHER INTERNATIONAL CUSTOMERS: All duties, customs, taxes, and other fees are the responsibility of the BUYER. I cannot reimburse you for any fees you have to pay when your order arrives. Please research what customs charges you may encounter before placing your order. Shipping methods vary depending on each country. Orders can take several weeks to arrive. Insurance and tracking on not included.

Do you offer Refunds and Exchanges?

I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Body Jewelry (nose rings, etc.)
  • Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Do you offer Wholesale Orders?

Yes! Please send an email with your information to wholesale@phoenixmountaincreations.com or call me at (336) 219-2001 for additional information. You will need to provide your general business information. 

Can I have something custom made for me?

Contact me for custom orders at sales@phoenixmountaincreations.com and have something special made just for you! All custom orders require payment in full before any jewelry will be made. I will send photos and sketches to make sure we agree on the design before payment is required.

Is my information secure?

My site is hosted by Shopify who is PCI compliant. Payments are processed through Shopify and the funds are sent to me through their processor. I make every effort to keep my computer system secure and up to date. I will never share any of your information. For additional questions regarding how we keep your information safe and secure, please email me at info@phoenixmountaincreations.com

All items are intended for those over 14 years old. Please do not purchase items for those who are 14 years old and younger.

By purchasing from my shop, you agree to all terms and policies